AN
Alain N

1 reviews | Active since Feb 2014

17 Feb 2015, 10:16

Thank you for being so hospitable and helpful.

Really nice attitude from the young guy who was manning the desk at Protea Hotel Montrose. I think his name was Schalk. Sorry if it's not. He is a young Afrikaans speaking guy. <br> <br> We broke down on the N3 , just managed to get the car into the Montrose complex. We realised we might have to stay the night. We walked up to the hotel. Schalk was manning the desk. I asked how much a room was and if there was space. He said they were fully booked, I think he took this to heart a bit because felt bad for us. He let us hang out in the amazing air conditioned reception for as long as we needed to, we ordered a glass of wine or 2 and he gave us the number of a place that did have accommodation just down the road.<br> <br> It really helped in a stressful situation. Although we were not customers he treated us very well and i'd just like to say thanks and well done.<br> <br> He deserves some recognition. What a champ!<br> <br>

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Replies (1)
Protea Hotels
Protea Hotels's reply18 Feb 2015, 13:18
Official
Hello Mr N8,

Thank you for taking the time to post your comments on Hello Peter and to write down your additional positive feedback after your stay at Protea Hotel Montrose.

I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for Schalk in particular are highly valued, and I wish to assure you that we have congratulated the Protea Hotel Montrose and TEAM for doing an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your commendations are therefore much appreciated.

Kind Regards,

Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com