ES
Ebrahim S
1 reviews | Active since Jan 2011
25 May 2015, 15:11
terribly frustrated and disappointed
I am so frustrated with protea hotels. I hardly ever stay at your hotels and the one time I want to give you my business you don't want it. I tried 4 times to book protea hotel or tambo for 10 August from my Samsung s5 and each time it times out and doesn't allow me to enter my credit card details. Each time I must enter ALL my details..its really unacceptable. I can easily book city lodge barbara road from my phone without any problems. In this day and age protea hotels website sucks. Your one chance to get my business and this is what you do.
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Protea Hotels's replyOfficial
02 Jun 2015, 14:59Hello esalot,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply02 Jun 2015, 14:59
Official
Hello esalot,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com