Terrible treatment by Owner

<p>Upon arrival at the Ranch resort we were allocated 3 king rooms by reception. ABout an hour and a hlaf later after unpacking and ordering room service , the owner knocked on our door to ask us why we didnt get family rooms because these were newly refurbished rooms and our kids would just ruin them, we responded to say that these were the rooms allocated to us by reception and that when we made the booking on the protea website we required a king room as the child is small and sleeps between us we also explained that when making the booking the system didnt allow us to add kids but we did called the hotel directly and asked if it was fine that we book 3 king rooms for 2 adults each but each room would have a 3 year old child and one of them would have an additional infant , we were advised that it was fine. We booked 3 months in advance for easter. the owner then continued to say we would be held personally liable if anything were to happen to her rooms and even if the carpet would be ruined by our kids by dropping cooldrink etc, she was rude and very abrupt and kept accusing us of being ********* because the booking said 2 adults. We then responded to say that our kids were even with us at check in so that should have handled this at check in and she then left and came back with the head of reception who indiacted that she was very sorry and that the manager would come see us. The owner then came back to say that she was just trying to make us comfortable and we must change our rooms to family rooms as she had 3 available, we responded to say we were comfortable she then reverted to if you dont move or she would hold us responsible as she indicated before. I told her that i would speak to the other members of the group and get back to her, it seems as if she got annoyed even more and kept saying rooms go fast you need to move now i told her i need to speak to everyone. I also asked if i can please speak to the manager or the representative of Protea or Mariot and she responded to say that they are mearly affiliated to her and that she is the owner and what she says goes. so we went to reception and agreed to move much to our inconvenience and disppointment . We then requested that we move after our kids finish there room service lunch at which point she said no i will put a table outside for your kids to eat !!!! it was dull cold and had been raining. I think that the way the whole issue was handled was very poorly and made us feel very unwelcome and inconvenienced . We did want to leave immediately but seeing as we had kids and had already travelled for 3 hours we were exhausted and didnt want to disappoint our kids. It was a welcome from hell. I personally hold protea and mariott accountable as i booked with them and deal only with them as their Prokard and mariot member, this kind of thing should not be allowed , it should have been dealt with with reception and they should had advised us due to an issue or something we were allocated he wrong rooms etc we would have gladly moved, but barging into our room with a dog and arguing with us and accusing our kids of ruining her room was unacceptable. Extremely disappointed!!!! </p>