1 reviews | Active since May 2016
Terrible Shuttle service
Today (the 3rd of July) i booked a shuttle with the Hotel - this was done at 9am and i spoke to the driver directly to schedule this for 3pm, he then said he will be there. I called him at 2 to confirm he said yea, i arrived in the lobby at 3 and have been waiting for over 90 minutes (and counting) and when i call him he says he is is stuck in traffic. I know there is traffic but i spoke to him in the morning and we planned this, why am i now being forced to wait for so long. Everyday i seem to experience new and bad things with this Hitel, i have also informed my company (RCL Foods) who do my travel that we need to stop using this hotel as the service is dsguisting
Dear Mr Mhlongo,
I refer to your correspondence regarding Protea by Marriott Hotel Midrand and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
GILLIAN BACHMANN
Guest Relations | Exclusive Service Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Mr Mhlongo,
I refer to your correspondence regarding Protea by Marriott Hotel Midrand and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
GILLIAN BACHMANN
Guest Relations | Exclusive Service Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***