1 reviews | Active since Nov 2013
Terrible service at protea fire and ice melrose
Myself and 3 friends went for dinner and coffee to the fire and ice melrose arch when we entered we were already given the cold shoulder by the hostess on duty and was not even asked if we needed help. I approached her and asked for a table she then rudely said we don't have anything. I asked if we could wait she said she doesn't think so as she doesn't know when a table would be free.. I stood to one side and watched in shock as a couple walked in she approached them and asked if she could help they asked for a table she said no problem and let them in. They had no bookings but we're seated. There was at least 8 tables available but due to us not looking a certain way we were treated very badly. I am very disgusted in the service I recieved and will not go back there.. I only stay at the fire and ice when I travel but will definitely re think my decision.. I was recently sent a membership card to your hotels and will not be joining since I'm not good enough for your establishment
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Fire and Ice Melrose Arch
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I Can confirm that your concerns has been resolved with the GUEST Relations Manager at the Hotel.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Fire and Ice Melrose Arch
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I Can confirm that your concerns has been resolved with the GUEST Relations Manager at the Hotel.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com