TR
Tondani R
1 reviews | Active since Jan 2016
17 Mar 2019, 22:05
Terrible hotel conditions and services
Out of all the Protea hotels I have been to I have to say the Mafikeng one is the worst. From the time I got in ,I requested to use the guest bathroom as I was checking in. The toilets were so dirty for a hotel with no tidy towels to wipe my hands. When I got to the room as I was about to shower I realised the are no towels whatsoever and had to request for atleast one towel from housekeeping. The bar fridge was plucked but not working. When I opened it a funny smell came out and some water .
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Protea Hotels's replyOfficial
01 Apr 2019, 10:54 Dear Tondani, I refer to your correspondence regarding Protea by Marriott Hotel Mafikeng and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
Protea Hotels's reply01 Apr 2019, 10:54
Official
Dear Tondani, I refer to your correspondence regarding Protea by Marriott Hotel Mafikeng and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***