TERRIBLE CUSTOMER SERVICE

I booked a stay for my daughter at Protea hotel Umhlanga over the comrade’s marathon weekend from Friday to Monday I mistakenly made an overpayment, then Palisa promised me that they will refund me the following week on Friday . During that same weekend I called and requested that the money be given to my daughter since she was there already, I was told by the person on duty at reception on Saturday that it is an amount exceeding R100.00 so it can’t be given to her they will refund directly in my account. For three weeks I am struggling to get my refund every day it’s a story then I am told it’s paid, I asked for proof of payment it’s not coming. I called I am told finance is not working after hours, and weekends.Every day it’s a story after another.