AL
Alinah L
1 reviews | Active since Jul 2016
08 Aug 2016, 07:12
Terrible
<p>When I arrived at the hotel I had problem with my card as it did not want to swipe so I can pay for check in, the guy who was assisting me ask the other shuttle guys to take us to the nearest ATM e can withdraw. he guy were very rude and when my partner greeted they did not reply and still when they returned form the ATM ill my partner said "Thank you" but still they did not rep****. e paid for check in and went to our room only to find out the bed was not made and had to call the reception to assist with the bed like really how could you book guest room that is not done, he extra blanket was very dirty as there was gray/chakalak on that blanket. What kind of a highly hotel without microwaves really now, I regret for booking there will never waste my money there again and will never recommend to anyone honestly</p>
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Protea Hotels's replyOfficial
23 Sept 2016, 13:53Dear Alinah,
I refer to your correspondence regarding Protea Parktonian by Marriott and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for.
The fact that the service let you down is proof that we desperately need to uplift the morale and support structures to the TEAM in order to get back in-line with what we set out to achieve.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,
Protea Hotels's reply23 Sept 2016, 13:53
Official
Dear Alinah,
I refer to your correspondence regarding Protea Parktonian by Marriott and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for.
The fact that the service let you down is proof that we desperately need to uplift the morale and support structures to the TEAM in order to get back in-line with what we set out to achieve.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,