TERRIBLE
<p>I reserved a table for 20 at protea fire and ice in Melrose arch for my birthday dinner. On the 26th i went and paid R3000 deposit for my booking for buffet option 1 which cost R215 per head. On the 27th some of my collegues had a presentation so they were going to join us later for drinks , i immediatly called the hotel and updated them but the lady who was assisting me refused to change the number to 15 pple her reason was buffet menu starts from 20 guests i then suggested for a set menu she refused and said im confusing them.</p> <p>i hung up on her as i was getting annoyed.</p> <p>The event was epic excellent service from the waitron and the food was devine but i was still made to pay full amount even though i had only 15 guest. how pathetic is that my R1075 went down the drain. i am so ****ed and never wanted to cause a scene.</p>
Dear Ms Mpofu,
Thank you for taking the time to send us your feedback regarding Protea by Marriott Hotel Fire and Ice Melrose Arch.
Meeting and exceeding Guests' expectations can only be achieved through efficient and friendly, personalised service. Your comments are instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.
Please accept our sincere apologies for the disappointment you experienced . Your feedback certainly does not reflect the high standard of service that we are usually proud to offer.
We confirm therefore that your comments will be addressed and action has been taken to rectify the shortcomings.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Best regards,
Dear Ms Mpofu,
Thank you for taking the time to send us your feedback regarding Protea by Marriott Hotel Fire and Ice Melrose Arch.
Meeting and exceeding Guests' expectations can only be achieved through efficient and friendly, personalised service. Your comments are instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.
Please accept our sincere apologies for the disappointment you experienced . Your feedback certainly does not reflect the high standard of service that we are usually proud to offer.
We confirm therefore that your comments will be addressed and action has been taken to rectify the shortcomings.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Best regards,