1 reviews | Active since Oct 2016
Such rudeness
You know after days of convincing my colleagues to stay at Protea hotel (Victoria junction), our second morning started with Jenin's terribly horrifying service. How does she get to move us from our table to be standing with food in our hands just so that overseas tourist can get a table. We are supposed to be back in cape town next week but because of what she did, we are moving to garden court. SIES
Dear Honey,
I refer to your correspondence regarding Protea by Marriott Hotel Victoria Junction and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I can assure you that the necessary training will immediately be implemented in order to ensure that there is no repeat of this nature in future.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Best regards,
Dear Honey,
I refer to your correspondence regarding Protea by Marriott Hotel Victoria Junction and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I can assure you that the necessary training will immediately be implemented in order to ensure that there is no repeat of this nature in future.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Best regards,