Such a bad experence

I was booked into Protea in order to complete an assessment. for 1 of the banks. When I checked in the consultant was so preoccupied with a booking error that she neglected to tell me how to put the power on using their special card key. While fumbling in darkness I dropped my phone into the toilet. Now it's broken. Also the lift button is jammed on up so every time I want to use it I need to go up before I can go down. I did report this .nothing done.<br> <br> The same consultant \checks'my key card today before I go to my room but her checking somehow locks me out resulting in me having to go down stairs again. And don't forget I have to always go right up before I can go down because the lift is faulty. Worst accommodation I ever had the displeasure of experiencing."