Still waiting for our refund
Stayed at the Protea Hotel in Melrose Arch on the weekend of the Soweto Derby 21 October if I am not mistaken. Upon check in we were requested to pay an additional amount for extras and should it not be used it will be refunded to us or should there be funds available they will refund us which we did. When we checked out we had an amount of about R400 - R500 to be refunded to us, this may sound like a small amount but the principle behind it is that up to this day this amount has not been paid back into my husbands account even after sending via e-mail upon several requests from the hotel to submit his banking details. It is not so much the money that I am complaining about but the fact that this has been going on for almost 2 months and nothing has happened about lives a bitter feeling for me towards this hotel in particular.
Dear Mrs Nyawose,
I refer to your correspondence regarding Protea by Marriott Hotel Fire and Ice Melrose Arch and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mrs Nyawose,
I refer to your correspondence regarding Protea by Marriott Hotel Fire and Ice Melrose Arch and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)