CG
Cluhein G
1 reviews | Active since Jul 2011
19 Aug 2015, 07:44
Still no response
I received a call from a lady in the call centre informing me that she will ask the general manager to look into my complaint . I still haven't heard anything from the manager yet . I also informed her that the hairdryer in our room wasn't working even though I called the hotel beforehand to ensure that there was a hairdryer in our room. When I called the reception to ask them to bring me another hairdryer, they wanted to escort me to an empty room where there was a hairdryer I could use.
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Protea Hotels's replyOfficial
25 Aug 2015, 11:35Hello marykefox,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Karridene Beach.
On behalf of Protea Hotels, I would like to humbly apologize for the delay in response.
I am delighted to hear that your concerns have been dealt with by Management at the Protea Hotel Karridene.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Karridene Beach.
On behalf of Protea Hotels, I would like to humbly apologize for the delay in response.
I am delighted to hear that your concerns have been dealt with by Management at the Protea Hotel Karridene.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply25 Aug 2015, 11:35
Official
Hello marykefox,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Karridene Beach.
On behalf of Protea Hotels, I would like to humbly apologize for the delay in response.
I am delighted to hear that your concerns have been dealt with by Management at the Protea Hotel Karridene.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Karridene Beach.
On behalf of Protea Hotels, I would like to humbly apologize for the delay in response.
I am delighted to hear that your concerns have been dealt with by Management at the Protea Hotel Karridene.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com