Standards hit rock bottom

<p>I remember way back when staying at a protea hotel meant class, luxury and sophistication. Now being in a protea hotel just means low class and cost saving and it has everything to do with your service. Take for instance King George hotel, while the service is still plausible, there's only 1 news channel! Just one and it's Sky News!!!! Where is SABC news channel, where is eNews channel how about a bit of CNN? there is 7 sports channels playing repeat and only 1 news channel. I won't even say anything about radio channel coz there's just 2. There's important things happening in the news and parliament and I can't even watch and follow the news but I now know so much about the train strike in the UK, Donald Trump and Brexit! Do you care that most of your guests are South Africans?</p> <p> </p> <p>Then let's talk about the most pathetic Protea Marine in PE. From check in, it was horrible. A group of 5 from same company checking in and for 3 of us the hotel did not have hotel vouchers. Initially, the guy Xolani checked us in and gave room keys. Then the woman, can't remember her name checked one of us and found the voucher was missing, stopped the whole process just to get the voucher. Then Xolani took back our room keys and told us to produce vouchers . The girl called the travel agent, as did I, who confirmed that they will send the vouchers. We pleaded with this lady, that we'd been up at 4am to fly to East London, worked there till afternoon, drove to PE and it was 6pm we were tired, hot and sweaty and wanted to shower and eat. But they said policy is policy. My colleague asked them if they were willing to sacrifice a business for a piece of paper . The booking was on the system just the voucher missing. The agent had said she was driving and will send it. I showed Xolani the bookings on my laptop and tried to save on memory stick for him to print out but still nothing. All that fell on deaf ears and we stood at check in more than 40 minutes getting more upset until I went to the woman to complain and promised to call head office. By then the agent had sent 2 others and one was outstanding. It was then the lady said it was fine and let us in, saying they will sort it out with the agent. So why did she not say that 30 minutes ago when I asked her the very same thing! The only thing that changes was the threat to call head office!</p> <p>I was put in a room that the air conditioning was not working. The maintenance guy couldn't fix it, I told him I wanted another room and he told me they were fully booked. I phone front desk and miraculous the room appeared. I was moved to a new room but it was no better. Air-conditioned was still not working but it was after 11pm so I slept in a hot room. </p> <p>When we checked in, we asked for a room with sea views. We were told our rooms were standard so we couldn't get sea views. We said we stay at Protea all year round, book standard rooms but still get offered sea rooms. Then the guy said all sea rooms were fully booked. To my surprise, when I was moved rooms, a room with sea view miraculously appeared because I was out in a room with sea views. </p> <p>The food was horrible and all round a very bad stay. I work for a company that books Protea and I travel and stay at Protea at least 3p times a year and I just plain hate it! </p> <p>Another thing, why do you not keep our details on file and we have to complete the same info over over again? At King George, address is not needed, at Big Hole, Upington, PE I have to complete all my personal details, despite that I'm travelling for business and all company info is there. What about POP I Act? I refuse to just have over my info especially since I give my email address and you send me spam email. </p> <p>You need to change your customer care and services. It really is atrocious </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>