1 reviews | Active since Dec 2011
Spoilt Anniversary lunch at Protea Richards bay Waterfront
I would just like to express my utmost dissatisfaction and disappointment that me and my wife received at your restaurant today. As explained to the manager Mr Henry Pieterse on Thursday when I made my reservation with him, that we are celebrating our anniversary and that we would like the day to be special, it was everything but. We arrived at the restaurant at 14:00, our table was not prepared, our flowers that I brought through on Saturday was still in the fridge. None of the waiters nor the restaurant manager on duty had any idea about our anniversary lunch arrangements made with the manager, despite this having been written in the book for their records. Upon calling the manager that I spoke to he did not even apologise to me personally. Once we were seated eventually, the waiters took so long to bring the food. Once the food arrived my wife did not enjoy her starter that was over salted, as well as her main course that had hair still attached to the chicken. My oxtail casserole dish also had too much oil and not prepared well. Upon departure the manager on duty (Mdu) could not even try to make right for our disappointment caused by not charging us for some our food our adding something complimentary, which we would have appreciated and considered good hospitality, considering that is a big franchise like protea hotel group, and hospitality should be on top of their list of priorities. This was all very dissapointing to us, since we wanted our day to be special. Hopefully this report will be actioned upon by the protea hotel group and they will urge their restaurant in Richards bay waterfront to improve on their hospitality and service.
Regards
Dear Mr and Mrs Kovenasvaree ,
I refer to your correspondence regarding Protea by Marriott Hotel Waterfront Richards Bay and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mr and Mrs Kovenasvaree ,
I refer to your correspondence regarding Protea by Marriott Hotel Waterfront Richards Bay and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)