1 reviews | Active since Jul 2009
Sorry we are fully booked...
Fully booked? I was online when speaking to him and you still, up to this minute have availability. I asked if you have anything available in Hazyview/White River or Kruger gate for this coming weekend.. And his response was \Sorry we are fully booked"He did not even ask for my dates.. Shocking.. To lazy to do his job.. <br> <br> Then I called the Procard division.. They were to busy to attend my call and asked me to leave a message. Now almost 9 hours later.. I am still waiting for them to give me the promised \""as soon as possible\"" call back. I am now going on-line and doing everything myself.. Without any clarifying questions I so desperately wanted to ask before spending R10000. I hope its user-friendly.. or you will have to refund my time and money."""
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotels.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotels.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com