AW
Andre W

1 reviews | Active since Apr 2013

01 Mar 2016, 10:33

Sincere thanks

I stay at Protea Hotels frequently and would like to compliment the Wanderers Protea Hotel General Manager and his staff on taking their guests' needs very seriously. I have had a very pleasant experience on my stay on 29 February 2016. From the moment I walked in the service was impeccable. The reception staff was efficient and the check in experience was amazing, despite the fact that it was fairly busy at reception. The room was of the best quality. It was spacious with a comfortable desk and adequate lighting which is so important when travelling for business. There was a detailed note in the room on emergency evacuation activities currently ongoing at the hotel. As a guest I knew exactly what to do. Derik you and your staff have the winning recipe to make your hotel a home away from home and an office away from the office. My thanks and appreciation for a pleasant experience and high quality service.

0
Replies (1)
Protea Hotels
Protea Hotels's reply03 Mar 2016, 13:06
Official
Hello andrewagner,

Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback after your stay at Protea Hotel Wanderers.

I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for all staff involved is highly valued, and I wish to assure you that we have congratulated the Protea Hotel Wanderers and TEAM for doing an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your commendations are therefore much appreciated.

Kind Regards,

Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com

Best regards,