1 reviews | Active since May 2016
Should have stayed at a BnB
<p>Was booked in at Protea Hotel Edward in Durban for days, the only good service I received from the entire hotel was night shift front desk. The rest was awful, every evening we had to wait for a table to be cleaned before we could seat and have our meals, when people finish eating and leave the restaurant the staff just stand around talking in their corners instead of clearing the tables and cleaning them for the next customer. The Second issue, the staff assumes that as long as you are black you must speak Zulu, even after they hear you responding in English "A Universal Business Language". My third issues is that I had to wait for an hour for my hotel room air con to be checked out as it was not working, then had to wait another 30 minutes in the Durban heat to be given another room, oh and I had to wait for their "manager", whom i think is sleeping on duty to authorise my move, my Word WHAT A SERVICE. And there was a girl at the restaurant who back chats with complaining clients and is ill mannered.</p> <p> </p>
Dear Boitumelo,
I refer to your correspondence regarding Protea by Marriott Edward Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
Dear Boitumelo,
I refer to your correspondence regarding Protea by Marriott Edward Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels