NH
Nico H
1 reviews | Active since Nov 2011
28 Mar 2019, 14:23
Shocking service and poor quality of food at Protea Hotel Hunters Rest
Shocking service and quality of food at Protea Hotel Hunters Rest Rustenburg. We stayed there 26 March 2019 in room 304 and ordered 2 pizzas and a burger. When our food arrived 2 hours later, after we phoned numerous times, it was cold and pizza was a disgrace. There was a mixture of mozzarella and cheddar cheese. It tasted off and wasn’t even cut. There was no basting with whole pieces of tomato. We payed a lot of money to stay there, also for the convenience of room service. I would not recommend this hotel to any one.
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Protea Hotels's replyOfficial
01 Apr 2019, 13:08Dear Mr Hollander,
I refer to your correspondence regarding Protea Marriott Hotel Hunters Rest and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann
Sales and Services (Email)
Cape Town Customer Engagement Center
Marriott International Regional Office, Cape Town
Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00)
Tel: +27 (0) 21 ***
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Protea Hotels's reply01 Apr 2019, 13:08
Official
Dear Mr Hollander,
I refer to your correspondence regarding Protea Marriott Hotel Hunters Rest and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann
Sales and Services (Email)
Cape Town Customer Engagement Center
Marriott International Regional Office, Cape Town
Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00)
Tel: +27 (0) 21 ***
***