NM
Ntuthuko M
1 reviews | Active since Jul 2014
14 Apr 2015, 15:36
Sharp Pieces of plastic
I found a sharp piece of plastic in my sandwich which I ordered from the bar restaurant on 8 April 2014 in the evening. <br> <br> I almost swallowed this sharp piece and I was really not impressed to find it in my food considering that it is a 4 Star Hotel. This also makes me questions the cleanliness of the kitchen as well as the care that is taken into the preparation of food. <br> <br> I am really not impressed and would advise that the hotel takes more care In the preparation of their food to ensure the safety of the guests. I visit the hotel weekly and now I'm afraid to eat there. I have pictures as proof.
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Protea Hotels's replyOfficial
12 May 2015, 10:51Hello Ntuthuko7,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Midrand.
On behalf of Protea Hotels, I would like to humbly apologize for the inconvenience. We are extremely saddened by your feedback as we at Protea strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Midrand.
On behalf of Protea Hotels, I would like to humbly apologize for the inconvenience. We are extremely saddened by your feedback as we at Protea strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply12 May 2015, 10:51
Official
Hello Ntuthuko7,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Midrand.
On behalf of Protea Hotels, I would like to humbly apologize for the inconvenience. We are extremely saddened by your feedback as we at Protea strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Midrand.
On behalf of Protea Hotels, I would like to humbly apologize for the inconvenience. We are extremely saddened by your feedback as we at Protea strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com