1 reviews | Active since May 2009
Services rendered appear to b Discrimanatory
Currently in PMB for a work related seminar. we were booked into the Imperial Hotel on Burger street PMB. this is visit number 4. On the first visit when I checked out, I was asked to pay an amount for travel taxes for the group. I refused as this was a corporate booking. on this visit Ben, the guy that asked for payment on the first visit refused to provide adequate services. I was allocated a room, but was changed to accommodate a colleague who had a request. My other colleagues were also accommodated according to their requests, however us that were not of his nationality were told that he could not accommodate our requests. The food was stale the first night. supplies to my room were not changed adequately. Had to sleep on a wet bed the first night. was promised a room change and meeting with management by Sanele (Group co-ordinator) suffice to say it never materialised. room size is matchbox sized, yet some colleagues are in family rooms which I was informed that If requested would incur additional costs.
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Imperial.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Imperial.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com