Service Excellence by Ms Nomfanelo Makasi

My wife made two bookings as follows :<br> one for the 13 February 2016 & another for March .<br> However , due to some error the confirmation for 13 Feb 2016 did not come through .<br> On the 14 February is was my 33 years wedding anniversary <br> <br> On the morning of the 13 February 2016 we left Pietermaritzburg to go to Protea Hotel , Umhlanga Ridge.<br> When we arrived there was no booking for 13 February 2016 . <br> Due to the 14 February being Valentines Day the hotel was fully booked . The lady at reception eventually called , Ms Makasi to help out . <br> Ms Makasi ,did NOT know about it being our wedding anniversary . However , she very politely & professionally managed to secure us a room . room 249 account 508600 <br> name : Priscilla Shanmugam <br> <br> I therefore would like to commend Ms Makasi for the manner in which she handled the situation .<br> <br> Thank you once again .<br> <br> Kind Regards