1 reviews | Active since Jun 2015
Service DISSAPOINTMENT
As a group we received service not acceptable for an international window to the world of SA. <br> - Staff attitude lead to uncomfortable situations in a few groups that we encountered. <br> - Out of stock supply at the beginning of a so called long weekend NOT ACCEPTABLE. <br> - Untrained staff leads to POOR SERVICE.<br> - Shortage of clean cutlery lead to foreign visitors stirring their tee with a dessert s****. With us not having cutlery ourselves. <br> - Foreigners and South-Africans being discussed in staff members' mother tough fell surprisingly to an ear not expected. <br> - As if all this is not enough, at departure another unpleasant surprise showed up. <br> <br> We've been visiting for 10 years + and never received such HORRIBLE service.
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Kruger Gate.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Kruger Gate.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com