1 reviews | Active since Sept 2010
service
Firstly I must pass compliments to the cleaning staff and coseph the waiter for the great service provided. This morning was busy giving documents to my colleague while standing up when the other colleague walked in. The lady chef wrapped breakfast for him which I asked her to do the same for me. Her response,she was not only rude but very belittling as well. Telling me the way I was sitting down eating,which she seem very sure of. If she was so sure if that why didn't she go check surviliance to proof her point rather than giving me that attitude? If the hotel policy doesn't allow people to get buffer food take away why are they giving some guest? Does the service provided to guests depend on gender or age? This is not about the food but attitude and service should be the same for all guest as fees payable for certain services are also the same
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Malaga.
On behalf of Protea Hotels, I would like to humbly apologize for your experience at our resturant. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Malaga.
On behalf of Protea Hotels, I would like to humbly apologize for your experience at our resturant. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com