1 reviews | Active since Jun 2017
Service
Booked 2 standard twin rooms for 1 night (24-25 Feb). When we got to the rooms, in 1 room the mat was dirty, there was a wet towel and the lamp near the window was almost falling off and did not work properly. In the other room the mat was smelly like it was still wet and a bit old. One guest had a blocked Nose the next day and one of the plug literally fell off when we took out the charger. The other thing, much as they had posters around the building apologising for the inconviniency caused by the renovations I feel they should have made each guest aware of this before their arrival. The building was a bit messy cause of this. Please do something about your ironing board. One would not expect something like that for a prestigious hotel like Protea. In a nutshell, the service for the weekend did not meet your usual hotel's level of service.
Dear Merriam,
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that many of your concerns could have been prevented. We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
Although we strive for consistency, we know that we do not always get it right and it is vital that we humbly accept fault and show true commitment to correcting and continuously improving.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town )
Best regards,
Dear Merriam,
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that many of your concerns could have been prevented. We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
Although we strive for consistency, we know that we do not always get it right and it is vital that we humbly accept fault and show true commitment to correcting and continuously improving.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town )
Best regards,