Ruined couple retreat

<p>I'm so disappointed.</p> <p>The service I received was very poor.</p> <p>From the time we checked in, we had problems with the room keys not being programmed. The room seemed to be in order until we switched on the TV, which didn't work.</p> <p>We decided to step out of the hotel for the evening. Upon our return later in the evening, we requested room service. Around 23:00, the kitchen was still open and we ordered food that was confirmed to be available. An hour later the kitchen called to inform us that one of the dishes we ordered was not available but the other one was already done. We ordered another dish. The meal arrived at 01:15.</p> <p>The burger that was done an hour before was cold, the lettuce and salad wilted. <br />We called the manager on duty, he was rude and not accountable. They removed the food from our bill but beyond the money, it was the inconvenience.</p> <p>Of course the food was not of a high standard. My partner was in and out of the bathroom the whole evening.</p> <p>Come the morning, we more than excited to leave. We informed the staff about our experience and nothing was done about it other than a promise of a call, which I never received.</p> <p>I'm very disappointed that my weekend was ruined. And there was no accountability an apologies.</p>