Rooms and Staff "TERRIBLE"

<p>On the 15 March 2017 i was on Klersdorp attending a Meeting and i slept at Protea Hotel and i was very disappointed with their rooms and their staff.I was located in Room 109 the room was filthy and the carpet was smelling of a dead animal and i requested to be moved to another and i was told that a room avaiable was on the 1st floor and they dont have a lift,I explained that i have Artificial Legs its going to be hard for me to go up and down the stairs.I was forced to go to the 1st floor and they did not even offer to carry my to the room upstairs</p> <p> </p> <p>2 Ladies and 2 gentleman who were at the reception watched me struggling trying to take my bags heavy bags upstairs,At around 18:30 I also went to dinner and the dinner was terrible they served phuthu and curry and the salads was off,I think the Hotel is owned by a family that is not worried about the standards of Protea Hotel,Their only concern is to save money and forget about making sure that the guest leave the hotel satisfied.</p> <p> </p> <p>I DONT SEE MYSELF USING PROTEA HOTELS IN FUTURE i WOULD RATHER SLEEP IN A B&B</p> <p> </p> <p>SUGGESTION:Management of Protea Hotel in Klersdorp must visit other Hotels Like Tsogo Sun,Peermont and see how a hotel must look like,Im sure they get some ideas and apply them at Protea Hotel in Klersdorp</p>