AW
Andre W
1 reviews | Active since Apr 2013
08 Mar 2016, 18:31
Room not yet services at 6h00 in the evening
I am staying at the Protea Hotel Mowbray for four nights. I left early this morning and arrived back at the hotel at 6h00 in the evening. To my surprise the room has not been serviced as yet. I am not able to have a shower or work in the room as the housekeeping staff will now have to come and service the room. This is totally unacceptable. I stay at Protea Hotels frequently and see this as an insult to a loyal customer. There also does not seem to be any sense of urgency as I have been waiting to hear back from reception and housekeeping for half an hour. This is all you need after a long day. Service excellence just does not exist.
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Protea Hotels's replyOfficial
15 Mar 2016, 09:36Hello andrewagner,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Mowbray.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Mowbray.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply15 Mar 2016, 09:36
Official
Hello andrewagner,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Mowbray.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Mowbray.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com