KM
Kelebogile M
1 reviews | Active since Mar 2014
04 Jan 2016, 16:30
Room Not Ready On Time
I am on holiday with my girlfriend in Cape Town and we came before check-in time at the Protea Fire and Ice Hotel, 11:30am,to drop off our bags so we can explore Cape Town. We did this so that by the time it was check -in time, We'd come back, take a shower, then head to the reservations we made at 4pm. We came back at 3pm to find that our room was not ready and a supervisor would come down to explain. One hour 30 mins later, we still haven't checked in nor have we seen the \Supervisor ". As a result"
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Protea Hotels's replyOfficial
08 Jan 2016, 11:17Hello Mailakelebogile,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Cape Town.
I am delighted to hear that we could resolve your queries with the hotels Front Office Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Cape Town.
I am delighted to hear that we could resolve your queries with the hotels Front Office Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply08 Jan 2016, 11:17
Official
Hello Mailakelebogile,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Cape Town.
I am delighted to hear that we could resolve your queries with the hotels Front Office Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Cape Town.
I am delighted to hear that we could resolve your queries with the hotels Front Office Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com