1 reviews | Active since May 2010
Ripped-Off - Buffett Prices increased when paying
Last night, Saturday August 1, 2015 will remain one of the great reasons why myself and plus 7 more friends who were having dinner at this hotel will not under any circumstance sign up for ProKard membership is because we were informed the Buffett was R185 but the bill came as R220, a wooping R35 extra we did not budget for.<br> <br> To think that we moved from Pangea in Brooklyn to sample Fire & Ice, we are a group of professionals, and yes the kind of target market Protea Hotels might just want to keep. What irked most was no manager had the desency to come explain that, instead, we had to interrogate the poor waitress and ended up paying because she would be made to pay for this unfair rip-off.<br> We will ensure this experience known to fellow Facebookers ... as pay back for R35, hope your brand is worth that.
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Menlyn.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Menlyn.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
