1 reviews | Active since Jul 2015
Restaurant booking
I called the hotel this morning at 8:am to make a breakfast restaurant reservation, gentleman who assisted me was Wilson who was very helpful, I confirmed my booking with him. I than called again after 5 minutes to ask how much they will charge me for corkage if I bring a bottle of champagne and how much their champagnes's were, he said he does not know he will ask the manager to call me back. 3 hours later the manager calls me back to say they are fully booked he cannot reserve a table for me, Wilson should not have booked for me, I explained that I have sent out my invites already with the hotel information as Wilson had confirmed my booking and the only reason I was expecting his call was because of the champagne request, the restaurant manager told me no unfortunately there is nothing he can do they are fully booked. I must say I was very disappointed, inconvenienced &
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Balalaika.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Balalaika.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,