1 reviews | Active since Nov 2017
refund not yet done
Protea umhlanga deducted money from my credit card without my knowledge. i canceled my booking and requested a reversal of funds the accounts lady said it will be done in 48 hours its 2 weeks now and nothing has been done about it. every-time i call they make me go on a run around. very poor service.
Dear Mr Ismail.
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga and thank you for bringing this matter to our attention.
On behalf of Protea by Marriott Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mr Ismail.
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga and thank you for bringing this matter to our attention.
On behalf of Protea by Marriott Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)