refund not done
got the worst ever service from protea hotel edward. paid 900 into their account extra for transport from airport then back to the airport. the taxi was an hour late at the airport after they said they used a shuttle. i cancelled the transport back to the airport 3 days in advance. i was then said to fill in a refund form for the 450. i did. its now nearly 2 months later various calls to the hotel and still no refund. disgusted.
Dear Ms Schoeman,
I refer to your correspondence regarding Protea by Marriott Hotel Edward and thank you for bringing this matter to our attention.
On behalf of Protea Luxury Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Ms Schoeman,
I refer to your correspondence regarding Protea by Marriott Hotel Edward and thank you for bringing this matter to our attention.
On behalf of Protea Luxury Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)