NP
Nick P
1 reviews | Active since May 2016
31 May 2016, 19:44
Refund
<p>Hi,</p> <p>I have been waiting for two months for a refund promised to me for a Procard that i do not wan't and have not even received. The reason for the refund is that it was not disclosed to me that any bookings made using Procard are subject to availability.</p> <p>The last person to handle my request was Jacklyn at Protea HO.</p> <p>I am at my wits end with Protea as they hound me with promo offers but cannot pass a simple refund. </p> <p>All calls made are referred to another person and so on and so on...</p> <p>Please help?</p> <p>Regards,</p> <p> </p> <p>Nick.</p>
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Protea Hotels's replyOfficial
23 Jun 2016, 07:33Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotels.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
As discussed telephonically i can confirm that your concerns has been resolved.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Website:www.proteahotels.com
Best regards,
Protea Hotels's reply23 Jun 2016, 07:33
Official
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotels.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
As discussed telephonically i can confirm that your concerns has been resolved.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Website:www.proteahotels.com
Best regards,