MS
Michael S
1 reviews | Active since Aug 2015
16 Aug 2015, 15:20
Really bad lunch service
We placed an order for lumch.... 3 pastas and a pizza. Very easy. After 1 hr we received our order.. comletely wrong..... waiter placed order again and after another 45 min the waiter told us that the kitchen made a mistake with the order and it will be served soon. Wr recieved 2 of the 4 orders correctly and the the pizza was served ice cold.... they offered to redo the pizza but then they eventually reheated the pizza. The entire meal was completely wrong. Service was non existant. The pizza was rubnery and not tasty at all. The napolitana pasta had bacon in which was not specified... so dissapointed
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Protea Hotels's replyOfficial
25 Aug 2015, 13:12Hello Msmith75,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply25 Aug 2015, 13:12
Official
Hello Msmith75,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com