1 reviews | Active since Jun 2015
Raw Chicken!!
Like many I enjoy a rare steak, but raw chicken!!<br> <br> I get to hotel after a long stressful day, order a chicken burger from room service and I get a raw chicken fillet somewhere between bleu and rare. What a disgusting site!!!<br> <br> I call to the restaurant and told them the situation and the lady says she'll speak to the manager. The lady calls back and says the kitchen says sorry and they'll ale me a new one. I asked if I had to pay for this the lady says yes I must pay. I suggested they give me the meal complimentary and she says no they can't do that.<br> <br> Was this to much to ask for? <br> <br> There was no way I would want another burger from that kitchen. Who knows what the kitchen staff may do to my \new"burger.<br> <br> Just as I was about to post this the assistant food and beverage manager calls me to offer a complimentary dessert. <br> <br> Well done Evans"
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel OR Tambo.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel OR Tambo.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
