R35 per minute for a phone call
WORST PLACE EVER!!! So I slept in Protea Hotel O.R. Tambo Airport last night, I made a 3.45min call to Aviwe Mdani :) and I was shocked and died in the reception when I was told my bill was R105, I was told it's charged R35 P/M. And also their service is ****, I waited 20 min for an Iron this morning, I couldn't get a face cloth when I requested one, they don't have. With all the money they loot from us through their telephone rates they cant even afford to offer basics? Their breakfast is even worse, terrible and tasteless, I asked their waiter to bring me Juice this morning during breakfast, he told me it's self service and he walked away. What happened to Customer service? Couldn't he bring me juice, and tell me to help myself if I need a refill? Gosh I would never recommend this place to anyone.
Dear Afiba,
I refer to your correspondence regarding Protea by Marriott Hotel OR Tambo and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Afiba,
I refer to your correspondence regarding Protea by Marriott Hotel OR Tambo and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)