1 reviews | Active since Sept 2016
****py Service
<p>We have been communicating with Pretty for over a 2 months now. I have called her and every time she seems to be very lost and doesn’t know what the hell she is doing. I have been waiting for my quote for over 2 weeks. I am trying to arrange a lunch for one of my friends and I have asked another friend to do the bookings for me, as she was willing to do the bookings for me.</p> <p>It has gotten to the point where by I have spoken to her supervisor/manager. Who goes by the name Paul, who seemed to wanting to help me get my quote but judge me on how I sound over the phone. Look paying was never the issue we had some requirements that we wanted and was confirmed by Paul.</p> <p>It is heading for another end of the month and we still waiting. This is the most disappointing service I have ever gotten. I have been there many times with other friends and for business meetings and NEVER have I had issues.</p> <p>But this **** of a service just to confirm our date, time and quote???? I am so angry I will NEVER recommend this place not even for a business meetings.</p>
Dear Ms Felix,
I refer to your correspondence regarding Protea Fire and Ice by Marriott Melrose Arch and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for.
I can assure you that the matter will be investigated and resolved in order to ensure that there is no repeat of this nature in future.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,
Dear Ms Felix,
I refer to your correspondence regarding Protea Fire and Ice by Marriott Melrose Arch and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for.
I can assure you that the matter will be investigated and resolved in order to ensure that there is no repeat of this nature in future.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,
