Protea/Marriott need to evolve

This applies to Protea hotel / Marriott group I have been staying in the Balalaika hotel in Sandton since 2021 on a very frequent basis - perhaps up to 6 occasions per year On each visit I am subjected to the same lame procedure - the receptionist takes my ID card and makes a copy- sometimes a copy of my credit card 😤. Then they attempt to explain the hotel and the facilities - always courteous and polite I have ask does the hotel group not have a real time CRM data base that recognizes its previous clients and as a consequence simply register the client - perhaps from time to time give the client an upgrade !! My main gripe is there is no data base . If I present my ID then that is sufficient to register my booking and give me the key Protea / Marriott invest in a CRM system that recognizes your loyal clients and rewards the clients Rgds Grumpy