Protea Marriot Umhlanga...6 stars...my future first choice !

Protea Marriot Umhlanga 6 stars ! Having experienced an nightmare at the Royal Palms Hotel ( Gateway Umhlanga ) and two hours of indifference from their so called trained hospitality professionals..and coming unannounced to the Protea Marriot Umhlanga, whose staff showed me what professional hospitality staff should be ...passionate about what they do ,observant and intuitive and going that extra level...hats off to Dirk who completed our check in , give that man a bells ! Casually mentioning that he noticed our Toddler daughter has long hair and having a bath ( besides a shower ) would make more sense ...so he changed our room ...then you know you've come to the right place ( and we had stayed here before , i just hadn't written a review...also exemplary...) , it's just the small things ...those little attentions to detail ...like the young gentleman Stef**** who assisted with our luggage and showed us an easier short cut from the parking to the lifts to our Room ...hats off to these people who obviously enjoy what they do ...and here was me thinking last night after check ...what if I was some foreign guest /tourist who had the misfortune of booking in at Royal Palms and experiencing that and thinking wow is this what South African Hospitality offers ?