1 reviews | Active since Feb 2017
Protea hotels fire&ice by Marriott cape town Disgusting service!!
<p>I booked this hotel through bookings.com and when I called in to confirm my reservation and spoke to this unbelievably stupid idiot by the name of Scott Olivia , she is so clueless and unprofessional!</p> <p>I gave her my emailaddress 3 times and she said she will email me the link for payment and will call me, so I waited 2 days and didn't even receive any call from this idiot, so I called in just now only only to find out that she got my email address wrong! She not just wasted my time my phone calls and also delayed my booking for my flight to Cape Town , how can a 4 star hotel employ such an clueless unprofessional employee to work there and offering such a unprofessional and disgusting service like this ?! And she still thinks this is not a big deal and didn't even apologize , because she knows even if I'm not happy I can't cancel my booking since she already have my credit card detail ! I strongly advice people not to stay at this hotel , coz they simply just want your money but don't care about the service, this is such a disgusting hotel , never in my life I will book this hotel</p> <p>again!!not until you guys fired this idiot!! </p>
Dear Mr Chu,
I refer to your correspondence regarding Protea by Marritt Fire and Ice Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
Dear Mr Chu,
I refer to your correspondence regarding Protea by Marritt Fire and Ice Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels