1 reviews | Active since Dec 2013
Protea hotel using service providers that does incorrect marketing
<p>About a month back a female called me form Velocity to renew my prokard membership and the lady informed and explained the new prokard explorer system .She had called me a month before my membership could expire.She also informed me that any used prokard vouchers will be carried forward to the next period (Which is next financial year), if I take out the membership renewal with her on that same day. Knowing in the back of my head that my unused vouchers will be carried forward to the next period I agreed to renenw the membership a month earlier with her(I got two vouchers which needs to be carried forward to next period).I now log onto my prokard explorer profile and notice that my vouchers expiring on the 31 October 2016.She had done false advertising stating vouchers will be carried forward inorder to just push the sale with me. Could you guys please sort out this matter as this has ethical reputation to protea hotels as well.</p>
Dear Mr Khan,
I refer to your correspondence regarding our Durban based sales department and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Dear Mr Khan,
I refer to your correspondence regarding our Durban based sales department and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
I had not recieved any follow up since a customer relations person called me from protea hotel as she informed shes going to look into the problem and get back to me. Its been almost a month and no feedback
I had not recieved any follow up since a customer relations person called me from protea hotel as she informed shes going to look into the problem and get back to me. Its been almost a month and no feedback