Protea Hotel Umfolozi "does not see" Prokard Explorer free night voucher : basically ****.

<p>French customer, Marriott Silver, new Prokard Explorer membership purchased specially for a trip to South Africa.</p> <p> </p> <p>Arrived on this hotel for a 4 nights stay : one of these nights was booked using the famous prokard free night voucher at Protea.</p> <p> </p> <p>I received a confirmation and everyhting was perfect until I was at the hotel after a long journey from Nelspruit trying to check-in. Apparently, the hotel never received the booking. I showed them the receipt with confirmation number and everything, still nothing although my details were in their system!</p> <p> </p> <p>So I was forced to book a night cash for R1320 otherwise I had no booking to stay the night : a complete mess.</p> <p>(Furthermore, this is not the only Protea where the booking system did not show my booking, I lost as well more than R2.8k at the Protea Paul Kruger Gate.)</p> <p> </p> <p>Tried to get in touch with the "Engagement Centre Exlusive Service", got quickly an answer from Gillian Bachmann asking me for the confirmation number because they could not find the booking as well. Fair, I sent them the confirmation just 7hrs later. This was on July the 25th, 18 days ago.</p> <p> </p> <p>Now that I have an evidence that their system ****ed up, they do not answer. But let me tell you, I will not stop sending you this email asking for a due refund over and over again until it appears on my Amex statements.</p> <p> </p> <p>Prokard, if it works this way, is a complete ****. It is in no way up to the Marriott standards.</p> <p>Most of the dining in 3*** hotels across South Africa are frozen dishes so the 50% discount when you dine with 1 guest does absolutely not worth it, except if you want to eat bad greasy food.</p> <p> </p> <p>Very disappointed by Protea Hotels, I was expecting a lot more from the Marriott group.</p> <p> </p> <p>Please, fix this either by refunding the Prokard membership or the night I was forced to book cash. Otherwise, this is a pure ****.</p>