1 reviews | Active since Mar 2018
protea hotel staff
the staff are very rude and they have attitude there is one specific person Francia that does not know how to talk with people, she is rude and has a stinking attitude!
Dear Ms Hartze,
Thank you for taking the time to send us your feedback regarding your recent stay.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I can assure you that the necessary training will immediately be implemented in order to ensure that there is no repeat of this nature in future.
Please kindly indicate the Hotel that you stayed in order for me to address these issues and so that management can be in contact with you.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Dear Ms Hartze,
Thank you for taking the time to send us your feedback regarding your recent stay.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. It is extremely disheartening as this is not the standard of service that we are renowned for. I can assure you that the necessary training will immediately be implemented in order to ensure that there is no repeat of this nature in future.
Please kindly indicate the Hotel that you stayed in order for me to address these issues and so that management can be in contact with you.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***