Protea hotel not honoring their reservations

Before I app**** for PROKARD, I first read all the complaints online and for some reason I thought it would be different with my application.<br> The PROKARD loyalty program is a complete ripoff - you're never allowed to redeem your vouchers! They will do anything within their power to prevent you from a successful booking. I have had to cancel my Franschoek holiday 1 day before my stay because they suddenly can't approve my 1Free Night voucher - even though I have a confirmed booking on email (I've been struggling for 5months to make this booking). I will not recommend this program to anyone nor will I renew it.<br> Please read all the online complaints before committing to PROKARD program. They have included so many exclusions making it almost impossible to redeem your rewards - of course they don't mention this during your application. Don't fall victim to this scheme - use the information and tools available to make an informed decision!<br>