PROTEA HOTEL NORTH WARF MUST FALL

<div>Good day Peter December 4-8 2019, I spent 5 days at the Protea North Wharf hotel, The stay was reasonably okay,with minor request like A/c not working and overflow of water from the dishwasher in my penthouse. By the way we booked 2 rooms over this period. Room 707/704. We checked out Sunday morning after breakfast, my daughter next day told me she left her specs in 707. Naturally, I called and spoke to help desk, they responded by saying they will let me know. that was the Monday. Wednesday I called and asked, why no one called yet and obviously this was now a different person I'm speaking with now. They responded by saying they would have to follow up and will get back to me. Saturday still no answer and then I decided to make my way to the hotel, Infuriated with this hotel for treating someone who collectively spent nearly R20000 over those days, I get to the hotel, the help desk officer is wearing my daughters specs. Immediately my blood pressure went through the roof, I was shocked, speechless. The lady names was ****, she never even apologized, she wiped the glasses gave to me and smirked as I left. Monday Morning I request to speak to a manager, the same lady who wore the glasses picks up the phone! she argues with me that she first needs to asses the enquiry before she can refer to a manager. I was so mad, she mad every escalate to another level. We had words again and finally spoke to the house keeping manager. I explain how *********,unprofessional and how disappointed I am of how I was treated. Again I was refered to another manager called SAM. We had words and I had to explain the same story again. Sam said he will get back to me. Today is the 30 December, I called twice and still no one from this hotel has return my called. I cannot for the life of me understand why you treat any client this way. This protea group claims to be one of the best hotel brands in Africa, but treats their clients like this, take their money and then *****s from them, I'm sorry that's a whole lot of BULL. Out of all the hotels in CT, I chose PROTEA HOTEL NORTHERN WHARF CAPE TOWN. Somehow i feel this would go away and nothing will happen, but sorry you need to think again. I gave you an opportunity to rectify this mistake and clearly, you do not value your clients, you think you can treat them like garbish, you obviously feel you can ***** from them. I'M DISAPPOINTED IN CHOOSING THIS HOTEL. DEFINITELY WOULD NOT RECOMMEND THIS HOTEL TO ANYONE AND WOULD ADVISE TOO CHOOSE ANOTHER HOTEL. ANGRY,DISAPPOINTED GAVIN.&nbsp;</div>