PROTEA HOTEL MONTROSE

I am deeply disappointed at the manager of Montrose Protea Hotel named Sully. During the unexpected snow, she refused to help other people who were waiting in their cars for the snow to settle. I asked for rooms to be shared or blankets to be borrowed to which I was told no. After trying to reason with her for my sick dad to get some comfort and warmth, she put the phone aside and told the people who were sitting in the lobby and bar that the person on the phone wants me to kick you all out which was not my words. She also refused to give me her name after calling over 4 times! My email was responded to after 2 weeks by the general manager Michelle Filmater who just apologized. Wow! Wonderful! For a big company, clearly their managers are not trained to work under unexpected situations and clearly no humility or compassion reside within them. I would love to know how these managers are trained. Maybe they need to learn a thing or 2 from NGOs and not only worry about money! #dissapointed #dissatisfied #sad