Protea Hotel Knysna refusing to accept booking
Supposedly I qualify for a R4 000 weekend away for two at any Protea Hotel as part of a Samsung promotion. <br> After several attempts to book at Protea Hotel Knysna it seems that either the hotel is reneging on the Samsung deal or the whole promotion is a ****.<br> This despite providing proof to Buyandget (the agent) that there is space available on the weekends requested.<br> Contacting Buyandget, Protea and Samsung has proven fruitless - the Samsung customer service person merely suggested I contact Buyandget. <br> On Monday, 21 December, one Deunaine van Niekerk from Buyandget opened and read my complaint - since then nothing.
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Protea Hotels's replyOfficial
07 Jan 2016, 12:58Hello edrich,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding your experience with the Protea Hotel Knysna Quays.
I am delighted to hear that we could resolve your queries with management at Samsung and confirm your reservation at the Protea Hotel knysna Quays.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding your experience with the Protea Hotel Knysna Quays.
I am delighted to hear that we could resolve your queries with management at Samsung and confirm your reservation at the Protea Hotel knysna Quays.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply07 Jan 2016, 12:58
Official
Hello edrich,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding your experience with the Protea Hotel Knysna Quays.
I am delighted to hear that we could resolve your queries with management at Samsung and confirm your reservation at the Protea Hotel knysna Quays.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding your experience with the Protea Hotel Knysna Quays.
I am delighted to hear that we could resolve your queries with management at Samsung and confirm your reservation at the Protea Hotel knysna Quays.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com