Protea Hotel KMB costing does not match service

At R1 585 per night and R175 for breakfast, the service at Kimberley Protea falls for short of the premium pricing they charge. I am a Platinum Prokard member. I have earned my membership through extensive travel and I expect Protea Hotels to reward me accordingly for my loyalty to their brand. For this exorbitant charge of R1 585 per night I did not get a welcome letter and the usual basket of goodies, the aircon does not work, the shower drainage is not on point, breakfast at R175 is a major disappointment. If you do not want a hot meal, there is not a lot of choice. Not enough fresh fruit, hot cereal, cold cuts or pastries. If this hotel operates on a reduced budget and cuts down on services as a result, please reduce your pricing accordingly. And to top it all off, I get a room overlooking the walkway roof. Why am I a Platinum Prokard Guest then? I am supposed to be there until the 29th. IF not fixed I am checking out and relocating to the Holiday Inn Garden Court. I pay, I choose.