Protea Hotel Doesn’t Need Business.

I am not happy with Protea’s response to my complaint. The matter was not “resolved”. My resigning my Prokard membership after 25 years is not a resolution. Anybody who thinks that needs a customer relations course.A simple call from management of the Balalaika would likely have done so. I have read 51 reviews on them 46 were negative. That indicates that the public thinks they don’t care a hoot. This has appeared twice on social media and in one newspaper with more to come including Consumer Commission and Advertising Standards Authority .